Sage IT’s Incident Response (IR) Service provides analysis, tracking, and corrective actions for issues impacting your cloud environments and infrastructure. Sage IT’s Cloud team will support the incident response process through incident escalation, break/fix remediation of your cloud environment and guest operating systems, support of in-scope disaster recovery, system restore, instance isolation, and event information reporting related to the cloud environment and guest operating systems. The Cloud IR capability can also be leveraged by your application teams to help identify application-impacting problems related to the cloud environment or guest operating systems.
Sage IT’s Log Aggregation and Analysis (ELAA) Service captures all events, logs, audit information and monitoring information provided by operating systems, platforms,networks, applications and infrastructure. Alerts are defined for key events within the environment to trigger further analysis or incident response. ELAA extends the core Log Aggregation service by integrating search capabilities, counters, and proactive log review analysis. The Analysis capability enables the correlation of events by generating a process chain. For example, a web site health check failure can be linked to a john.doe login and a john.doe action of stopping the web service. The standard Log Aggregation event filter service will only identify the user logged on, the user stopped a service, or the web health check failed, but the causality link between events would be a manual process. The search capability also enhances the ability of the customer’s applications teams to quickly identify underlying system events linked to a service incident.
Sage IT’s’ customized services leverage the native services Application Programmer Interfaces (APIs) to ensure events of interest trigger notifications to our support team. Typical triggers include high CPU utilization, failing or failed virtual disk volumes, unresponsive operating systems or disk space exhaustion. Events are aggregated and alerts are automatically generated, enabling our Cloud Assured Services team to proactively and rapidly mitigate potential service issues.
Sage IT is a premier provider of innovative Information Technology Solutions, Products and Services. At Sage IT we believe that success results from delivering high quality service while being responsive flexible, and innovative.
As a dynamic IT services company, Sage IT has the right people, Processes and technology for every aspect of a business solution to steer you to success.
Sage IT offers a comprehensive application development, E-Commerce, technology consulting, healthcare products and solutions, professional services, implementation, infrastructure and application support services for companies all over the USA and India. These services are offered through a unique onsite, offsite, offshore delivery model that helps our customers achieve rapid implementation, world-class quality and reduced costs.
- Infrastructure Management
- Application Development
- Technology Consulting
- Mobile Computing
- Software Testing
- Content Management
- Payment Gateway management Services