50% reduction in agent workload and Self-service platform for a large brokerage firm

50% reduction in agent workload and Self-service platform for a large brokerage firm

  • Posted by: Michael Guillory
Sage IT INC financial

A hi-tech digital technology brokerage firm with presence of 16,308 trading terminals and a large network of sub-brokers wanted to avail self-serving options across channels and a unified interaction across social channels and telegram. Through Sage IT’s solution, the client was able to deploy a self-service engagement platform, which has reduced agent-driven interactions by 50%, driving seamless experience for its clients/partners, delivering operations efficiency.

50% reduction in agent workload and Self-service platform for a large brokerag

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Author: Michael Guillory
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