A major non-profit regional health system was challenged with multiple disparate applications that increased the customer response time leading to poor member experience.
At the same time, the CMS mandated HL7-FHIR interoperability APIs, for faster patient access to data.
Sage IT developed a solution that was principally distributed into two individual projects covering:
Project 1 – Middleware needed to complete Salesforce implementation for a full customer 360 experience.
Project 2 – Compliance with CMS Interoperability Rule.
Learn how Sage IT helped the health plan
- Improve member experience by servicing customers inquiries in real-time down from 2-3 days
- Comply with CMS rules for Healthcare interoperability. (HL7 FHIR & USCDI standards)