50% Reduction in Agent Workload and Self-Service Platform for a Large Brokerage Firm

A hi-tech digital technology brokerage firm with presence of 16,308 trading terminals and a large network of sub-brokers wanted to avail self-serving options across channels and a unified interaction across social channels and telegram. Through Sage IT’s solution, the client was able to deploy a self-service engagement platform, which has reduced agent-driven interactions by 50%, driving seamless experience for its clients/partners, delivering operations efficiency.