“The methodology that is used by Sage IT is rock solid and the solution enabled teams to get insights into their own business in the most efficient manner allowing them to make more reliable key strategic decisions.”
” We are extremely proud to be the first in the industry to have gone Omnichannel on social/digital CX platform.
The platform provides an end-2-end journey mapping across channels with a seamless integration to the enterprise systems, enabling a true digital experience. By integrating the interaction management with social relevance journey mapping, we're able to blend the entire customer journey to provide the best of its kind experience in the industry, ever attempted by our peers.”
“We have deployed – a self-service engagement platform, which has significantly reduced our agent-driven interactions, driving seamless experience for our clients/partners, delivering operations efficiency. We’re currently engaged in adopting other suite of frameworks, which will enable us to drive a unified engagement experience for our ecosystem partners.