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The customer wanted to improve the number and quality of customer interactions. Sage IT, after careful observation of business
processes and scope for automation to improve customer experience, suggested and implemented unified interaction across all channels, availability of self serving BOTs, unified CRM, social listening and case management. Read more to see the business outcomes and what the CTO of the company has to say about going omnichannel.

omnichannel customer experience for an institutional investor case study

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