Hyperautomation Trends 2024: What You Need to Know

Hyperautomation trends in 2024 are driving a significant shift in business operations. Hyperautomation blends AI, ML, and process mining with other tech. It optimizes whole workflows, not just tasks. This leads to:

Why hyperautomation trends matter. In today’s digital age, organizations that embrace hyperautomation gain a significant edge.

Now, let’s explore the specific hyperautomation trends shaping the landscape in 2024:

The benefits ripple outward. Citizen development:

• Frees up IT resources. It lets IT pros focus on big projects instead of building minor fixes.
• It speeds up innovation. Employees at all levels are empowered to experiment, test, and iterate. This results in faster innovation.
• Boosts morale and engagement: People feel pride in improving their own work experience.

Example

A tired sales team member. They are updating spreadsheets with data from different sources each week. They could use a low-code platform to build a solution. It would pull the data, do calculations, and make the needed reports. This would save them hours of tedious work.

In the escalating battle against cybercrime, hyperautomation is emerging as a game-changer. Threats are increasing in volume and getting more sophisticated. Traditional manual cybersecurity needs to catch up. Security teams face too many alerts. They also face repetitive tasks and a constant struggle to stay ahead of attackers.

Hyperautomation brings reinforcements to the fight. By automating crucial aspects of cybersecurity operations, it delivers several significant advantages:

• Speed is key. Automated threat detection and response systems considerably cut the time between an attack and a response. This can distinguish between a minor incident and a significant data breach.
• Automation takes on the burden of routine monitoring. It handles patching and alert analysis. This frees cybersecurity experts. They can focus on hunting threats and making plans. They can also handle the most complex incidents.
• Minimizing Human Error: Even the most skilled professionals can make mistakes in the heat of the moment. Automation reduces the risk of errors in critical tasks. It ensures consistent and reliable security.

Example

A phishing attack targeting employees. An automated system could find suspicious emails based on specific patterns. It would then quarantine them and alert relevant staff. It might take further action. For example, it might automatically roll out a short security training to affected users.

As the digital world becomes more complex, so will cybercriminals’ tactics. They will gain a significant edge in the ongoing arms race. It will protect their data, their reputation, and their bottom line.

For years, understanding business processes relied on guessing, old documents, and employee interviews. This mix often led to incomplete or wrong assessments. Process mining changes this entirely. It reveals the truth about how your processes actually work. It does this by analyzing the digital footprints left by enterprise systems. These include your ERP, CRM, and others.

Instead of asking “How does this process work?” Process mining paints a data-driven picture. It visualizes:

• Bottlenecks: Where work stalls or slows down
• Deviations are steps that are skipped, done out of order, or vary by team or person.
• Rework loops are tasks or processes that need to be redone. This is due to errors or inconsistencies.
• Hidden Costs: Inefficiencies that may not be obvious but add up to lost time and resources.

Example

An order fulfillment process riddled with delays. Process mining could show that the delays aren’t due to slow warehouse workers as assumed. Instead, they are caused by insufficient data being entered early on. This alarming data leads to re-work and backlogs later.

Process mining tools are becoming easier to use. This makes the barriers to adoption fall. This means:

• Businesses of all sizes benefit. What was once for large enterprises is now for smaller organizations.
• Process Focus Shifts. Instead of assuming, decision-makers now have data for improvements.
• Hyperautomation Foundation: Process mining is often the first step in any hyperautomation journey. It finds the best targets for optimization.

Many automation efforts have focused on optimizing individual tasks. They automate an approval step here and a data entry task there. While individually beneficial, this approach can still leave processes fragmented. True end-to-end process orchestration takes a broader view. It aims to streamline whole business processes. It does this no matter how many systems or handoffs are involved.

Think of it as a conductor orchestrating a symphony. A platform for process orchestration connects your automation tools. These include RPA bots, AI decision engines, and legacy systems. It ensures they work together well. It manages dependencies. It routes data and handles exceptions. It provides every step happens in the correct order, at the right time.

End-to-end process orchestration delivers:

• Enhanced Visibility: Real-time dashboards and analytics show the whole process status. They deliver it as it flows across systems and teams.
• Handoffs are automated. This reduces human error and ensures that data is passed consistently and accurately.
• Modifying processes become faster and less complex. Changes can be made across whole workflows with ease.

Example

An employee onboarding process. Orchestration can automate tasks across HR and IT. It makes profiles. It sets up equipment and accounts. It sends welcome emails or assigns training. All this starts from a single input.

Embracing end-to-end orchestration might involve:

• Create process maps. They should clearly outline your most critical end-to-end processes. They should identify automation opportunities and current pain points.
• Choose an Orchestration Platform. Pick one that works with your current automation tools and business systems.
• Focus on high-impact processes. They deliver the most ROI and better customer experiences.

The hyperautomation market is experiencing rapid expansion. According to GlobeNewswire, it is valued at an impressive USD 549.3 million. Projections show a surge to USD 2,133.9 million by 2029. This will be fueled by a robust 22.79% Compound Annual Growth Rate (CAGR). This growth is remarkable. It’s driven by the widespread use of digitalization and digitization across industries. There’s also relentless demand for efficiency and streamlined work that hyperautomation delivers. This economic trajectory shows the significant impact of hyperautomation. It’s affecting not just technology, but also economies across the globe.

Hyperautomation as a Service (HaaS) democratizes access to this transformative technology. Cloud-based HaaS platforms offer many hyperautomation tools. These include RPA, process mining, AI, and decision engines. The platforms use a pay-as-you-go model. This removes the need for big upfront investments in software and infrastructure. It makes hyperautomation accessible to a much more comprehensive range of businesses.

• Barriers to entry are lower. Small and mid-sized businesses can now get the benefits of hyperautomation. They don’t need in-house expertise or large budgets.
• HaaS solutions quickly scale based on your needs. They are ideal for growing or variable organizations.
• Cloud deployment means businesses can get started quickly. They need to avoid lengthy implementation and hardware buying.
• Focus on Business Outcomes. By letting the HaaS provider do the technical work, organizations can focus on setting and meeting their automation goals.

Example

A rapidly growing e-commerce company facing mounting customer service inquiries. A HaaS platform could allow them to deploy AI-powered chatbots quickly. They could use it to add automated order tracking and simplify their returns process. They could do all this without investing in their own IT.

If HaaS is on your 2024 roadmap, it’s important to consider:

• Choose a provider with a strong track record. They should have strong security. The platform should integrate well with your systems.
• Using HaaS reduces tech burdens. But, some team members may need training on its tools to get its full value.
• The total cost is key. Carefully evaluate the subscription price and any add-on services. This will ensure that HaaS aligns with your financial goals.

HaaS is set to grow a lot. Businesses want to become more adaptable and efficient without significant expenses. HaaS makes hyperautomation accessible to all. It opens doors for innovation and competitiveness across all industries.

In today’s experience-driven economy, customer expectations are higher than ever. Hyperautomation is key to meeting these expectations. It transforms customer service from a cost center to a driver of loyalty and growth.

• Automation speeds up processes. These include order fulfillment, issue resolution, and providing information. Customers get answers faster, reducing frustration.
• Personalization at Scale: AI-powered hyperautomation can analyze customer data to customize interactions. It tailors offers and recommendations, making each person feel valued.
• Omni-Channel Consistency is key. It happens when interacting via chatbot, email, or phone. Hyperautomation ensures a smooth, seamless experience by linking processes across all touchpoints.
• Proactive Support: Automation can find potential problems early. For example, it can discover equipment needing service. Then, it can trigger preemptive support, stopping issues before customers experience them.

Example

A customer has a problem with a new product. Hyperautomation can send the query to the best agent. It can give the agent the customer’s history. It can even suggest solutions based on AI analysis of similar issues. This swift, personalized resolution creates a positive experience.

Investing in hyperautomation for customer experience isn’t just nice, it’s smart business:

• Increased Loyalty: Happy customers are less likely to switch to competitors.
• Support costs are lower because of automation. It handles routine tasks so that agents can focus on complex cases.
• Boosting Revenue: Personalization and streamlined experiences lead to increased purchase likelihood.

The Internet of Things (IoT) adds sensors to the physical world. They are on machines, vehicles, inventory, and even products. This flood of real-time data has enormous potential. But, handling and getting value from it at scale takes a lot of work. Enter hyperautomation.
By combining hyperautomation with IoT, we unlock the power of this data. It drives intelligent, real-time decision-making and optimization. This goes far beyond what was possible before.

• Predictive Maintenance avoids waiting for breakdowns. Sensors detect wear, triggering maintenance work orders or parts replacements. This prevents costly downtime and production losses.
• Smart Supply Chains: IoT tracks product location and conditions throughout the supply chain. Hyperautomation analyzes this data. It improves routing and inventory levels. It also reacts to disruptions like weather delays.
• Self-Optimizing Factories have production lines with IoT sensors. They allow for constant analysis of performance, quality, and the environment. Automation then fine-tunes operations to maximize efficiency and throughput.

Example

In the factory, machine vibration is a key sign of potential failure. IoT sensors constantly monitor vibrations, while hyperautomation systems analyze that data in real-time. The process can slow the machine to prevent damage if clear patterns emerge. It can also schedule a technician and reroute work to other machines. This ensures that production goals are still met.

To tap into this potential, consider:

• Identifying High-Impact Processes: Where can IoT data make the biggest difference? It’s in efficiency, cost savings, or customer experience.
• Build Data Pipelines. Make strong ways to collect, process, and share IoT data with your hyperautomation platform.
• Security: IoT increases potential attack surfaces. Security must be prioritized alongside your automation initiatives.

IoT and hyperautomation are coming together. It’s not just about efficiency. It lets organizations quickly respond to change. This ability will be a big advantage. Markets and the world are evolving very fast.

As hyperautomation and AI become more powerful. It’s not enough to only focus on efficiency or innovation. We must also watch over these technologies. We must ensure they are used in ethical, fair, and accountable ways.

• AI algorithms can inadvertently perpetuate existing biases. The biases are in the data they’re trained on. This leads to unfair or discriminatory outcomes.
• Transparency is key. You need to understand how a complex automated system reaches a decision. This is crucial for trust and the ability to correct errors.
• Protecting Privacy: Hyperautomation often involves collecting more data. Safeguarding user privacy is paramount.
• Upholding Accountability: Decisions are increasingly made by algorithms. It’s vital to have clear lines of responsibility for their outcomes.

Example

An AI-powered loan approval system. It might only accept credit to applicants from specific neighborhoods if carefully designed. This would be due to biases in data from history, even if the applicant is creditworthy. Ethical AI oversight aims to prevent such harmful outcomes.

Here’s how thinking about ethics strengthens your 2024 hyperautomation strategy:

• Algorithmic Audits: Regularly check your AI models for potential biases or unintended consequences.
• Explainable AI: Develop methods to understand the reasoning behind AI-driven decisions.
• Human-in-the-Loop: Consider incorporating human review steps into automated workflows, especially for high-stakes decisions.
• Company Culture: Build a focus on ethical tech use. Encourage all employees to raise concerns.

Companies that embrace ethical AI and responsible automation gain a major competitive advantage. It reduces risks. It fosters deep trust among customers and employees. This trust fuels long-term success.

The early days of treating automation as a ‘nice-to-have’ are over. In the rapidly changing digital world, hyper-automation is the key. It unlocks the speed, agility, and efficiency needed to thrive in the coming years. Organizations that need to catch up in adoption will find themselves quickly falling behind.

Businesses strategically embracing hyperautomation gain advantages throughout their operations:

• Costs are lower because we optimized processes and cut manual work.
• Innovation is faster now. It’s because of quicker processes and the insights from process mining. They free up resources to focus on new products, services, and business models.
• Hyperautomation boosts customer experience. It enables personalized, fast service. This fosters loyalty and repeat customers.
• Employee Satisfaction: Automation replaces drudgery. It brings more strategic and fulfilling work. This boosts morale and retention.

Example

Two stores are competing. One still uses old, manual ways of doing things, while the other uses advanced automation. The store that uses automation will probably do better because it can ship items faster, keep track of stock better, give customers special deals, and have quicker customer service. All these things can make customers prefer one store over the other.

Building an authentic hyperautomation culture takes time. Businesses that start this journey in 2024 get a head start on:

• Redefining Processes: From the beginning, analyze and optimize processes with hyperautomation in mind.
• Building a Skilled Workforce: Upskilling employees to become automation champions alongside technical specialists.
• This is about strategic investment. It targets automation dollars. The goal is to maximize their impact. This impact is on revenue, competition, and value.

Hyperautomation is not a passing trend. It’s a fundamental shift in how successful businesses will operate. Those who see this and act decisively will seize the digital age’s opportunities. They will leave the slow-to-adapt behind.

We’ve explored the Hyperautomation Trends 2024. They include AI-driven process discovery and the rise of citizen development. These trends are reshaping the business landscape. Organizations strategically embracing these trends can unlock newfound efficiency, agility, and customer-centricity. Be aware of this race towards the future.

If you’re looking for a trusted guide to help you navigate the world of hyperautomation, Sage IT is here for you. We have a proven track record and deep expertise in the latest automation technologies. We partner with you to design a hyperautomation strategy for your needs. We empower your organization. We do this from process optimization to custom automation solutions. They help you achieve your full potential.