ServiceNow Workplace Service Delivery (WSD)?

ServiceNow Workplace Service Delivery (WSD) transforms how workplace tasks are managed, offering a centralized platform for employees to handle essential tasks like room reservations, supply orders, and maintenance requests. This solution integrates multiple applications into a single interface, providing a seamless experience that enhances productivity and satisfaction.

With WSD, interactive features such as space mapping allow employees to visualize and reserve workspaces directly from an intuitive map view, simplifying navigation across workplace locations. The system also supports visitor management, ensuring a smooth process for welcoming guests and off-site employees. Through automation, WSD optimizes space utilization, ensuring every aspect of workplace management is streamlined and efficient.

Central hub for monitoring and administering activities.

Workplace Central provides a unified platform for overseeing all workplace operations, offering real-time visibility into occupancy, space utilization, and service requests. This feature integrates with IoT devices and building management systems, enabling facilities managers to monitor and optimize various aspects of the work environment from a single interface. With customizable dashboards, users can track key metrics such as room occupancy and environmental conditions, allowing for immediate adjustments to maintain comfort and efficiency. The platform’s predictive analytics further assist in making informed decisions about space reconfiguration and resource allocation, ensuring that every element of the workplace functions smoothly and effectively

Enhancing collaboration with insights and on-site presence visibility.

Workplace Concierge improves workplace collaboration by providing real-time insights into on-site presence and facilitating the scheduling of meetings and resources. Integrated with calendaring systems like Outlook and Google Calendar, it allows employees to quickly see who is available and find suitable spaces for impromptu meetings.

This feature eliminates the friction in coordinating in-person interactions by automatically updating the availability status of employees and resources. The result is a more fluid and responsive work environment where collaboration happens naturally and efficiently, without the need for manual coordination or extensive planning.

Optimizing space use with planning, insights, and reporting.

Workplace Space Management is designed to maximize the efficiency of your office spaces through advanced planning and data-driven insights. This feature tracks occupancy and usage patterns, integrating with space planning tools like CAD software to visualize current and potential layouts.

It provides detailed reports that help identify underutilized areas and suggests ways to repurpose them. Whether it’s reconfiguring a conference room or reallocating workspace, this tool ensures that every square foot of your office is used effectively. By aligning space utilization with actual needs, it helps reduce costs and supports a more productive workplace environment.

Standardizing documentation and interactions for employee inquiries.

Workplace Case Management standardizes the way employee inquiries and requests are handled, ensuring consistency and efficiency across the organization. This feature centralizes documentation, tracks interactions, and provides a clear workflow for managing cases from initiation to resolution.

Integrated with other workplace systems, it allows for quick access to necessary information and automates routine tasks, reducing the administrative burden on HR and facilities teams. The result is a more organized approach to handling employee needs, with a focus on delivering timely and accurate responses to inquiries.

Streamlining the reservation of workspaces and resources.

Workplace Reservation Management simplifies the process of booking workspaces, meeting rooms, and other resources, ensuring that employees can easily find and reserve the spaces they need.

This feature integrates with calendaring systems to provide a seamless booking experience, complete with real-time availability updates and automated reminders. By centralizing and automating reservations, it reduces scheduling conflicts and ensures that resources are used effectively. The tool also offers insights into usage patterns, helping organizations optimize their workspace layout and manage their facilities more efficiently.

Centralized management of lease agreements for streamlined operations.

Workplace Lease Administration simplifies the tracking and management of lease contracts by consolidating all related information into a centralized workspace. This feature provides tools to monitor lease terms, renewal dates, and financial obligations, ensuring you never miss critical deadlines.

Automated alerts notify you of upcoming renewals, allowing ample time for negotiation. The centralized repository also facilitates compliance, ensuring consistent contract management across the organization, reducing the risk of legal and financial penalties.

Enhancing navigation and space utilization with interactive indoor maps.

Workplace Indoor Mapping offers dynamic, interactive maps for navigating complex work environments. This feature allows employees to find and reserve workspaces, locate colleagues, and identify key facilities like restrooms and emergency exits. Integrated with real-time occupancy data, users can make informed decisions about where to work or meet. For instance, if a meeting room is available, users can navigate directly to it using the map, streamlining the process of finding and utilizing spaces. This reduces the time spent searching for locations and improves overall space utilization.

Streamline employee and asset relocations with precision and ease.

Workplace Move Management provides a comprehensive solution for orchestrating employee and asset relocations within your organization. By integrating with ServiceNow’s broader Workplace Service Delivery platform, this feature automates and coordinates every aspect of the move process, from scheduling to execution.

It ensures that all related tasks—such as IT setups, space planning, and notifications—are handled efficiently, minimizing disruptions and ensuring a smooth transition for all parties involved. This functionality is particularly valuable for managing large-scale moves or reconfigurations, where coordination across multiple departments and resources is critical to success.

Automate guest registration and streamline visitor experiences.

Workplace Visitor Management enhances the guest experience by automating the entire check-in process, from pre-registration to departure. Visitors can pre-register through a secure portal, reducing wait times upon arrival.

The system also integrates with your organization’s security protocols, ensuring that visitor information is captured and logged seamlessly. This feature includes real-time notifications to hosts, badge printing, and the ability to track visitor movements within the premises, providing a secure and efficient visitor management process.

Integrate occupancy sensors for data-driven workspace management.

Workplace Connectors allow you to enhance your workspace management by integrating with occupancy sensors and other IoT devices. This feature enables real-time data collection on space usage, providing insights that help optimize your physical environment.

By connecting these sensors with the ServiceNow platform, you can automate adjustments to lighting, HVAC, and room scheduling based on actual occupancy, leading to smarter, more efficient use of resources. The integration supports data-driven decisions that can enhance the overall efficiency and comfort of your workplace.

A unified portal for seamless service delivery across your enterprise.

The Employee Center acts as a centralized hub where employees can access all the services and resources they need. This feature provides a unified interface that integrates with various ServiceNow applications, offering a personalized experience tailored to individual roles and preferences.

Employees can request services, track the status of their requests, access knowledge articles, and find answers to common questions, all from one place. The Employee Center simplifies navigation and enhances productivity by reducing the time spent searching for information across different systems.

Scale operations with AI-driven chatbots for seamless user support.

The Virtual Agent feature leverages AI to provide intelligent, automated support through chatbots. These virtual assistants can handle a wide range of tasks, from answering FAQs to guiding users through complex processes.

By integrating with ServiceNow’s broader platform, Virtual Agents can access real-time data to provide accurate and relevant responses, reducing the workload on human support teams. This capability allows your organization to scale its operations efficiently, offering 24/7 support without the need for additional human resources.

Real-time insights to anticipate trends and allocate resources effectively.

Performance Analytics provides your organization with real-time data and actionable insights that help anticipate trends and prioritize resources. This feature integrates with all ServiceNow applications to deliver dashboards, reports, and key performance indicators (KPIs) that can be customized to meet specific business needs.

By analyzing historical data and current performance, Performance Analytics helps you make informed decisions that align with your strategic goals, ensuring that resources are allocated where they are needed most.

Begin by accessing the ServiceNow Workplace Service Delivery module within your instance. This serves as your starting point for creating a more dynamic and responsive workplace environment.

First, navigate to the ServiceNow Store to download and install the Workplace Service Delivery suite. This ensures you have all the necessary components. Consider consulting with a ServiceNow expert during this phase to tailor the setup to your organization’s needs.

Next, configure the Workplace Case Management feature. This involves setting up workflows that will handle employee requests and incidents. Adjust the templates and automated responses to align with your company policies.

Set up Workplace Reservation Management to manage workspace bookings and reservations. Here, integrating with your existing calendar systems is critical to streamline the process.

Implement Workplace Visitor Management to track and manage visitor flows. Ensure that the system is configured to notify relevant personnel automatically when a visitor arrives. This step may involve additional setup for security protocols.

Finally, customize Workplace Space Management to allocate office spaces efficiently. This includes mapping out your physical office layout within the system and assigning resources accordingly.

Engage with ServiceNow consulting services throughout the process to troubleshoot any issues and optimize your setup for long-term success.

ServiceNow Workplace Service Delivery is more than just a tool—it’s a game-changer for how organizations manage and optimize their work environments. This isn’t just about managing spaces—it’s about redefining how your business operates. As a tech professional or business leader, adopting ServiceNow means positioning your organization at the forefront of workplace innovation. The ability to adapt quickly to changing demands while maintaining a seamless experience for your employees makes this tool indispensable.
Start leveraging the full potential of your workplace with ServiceNow, and watch as it transforms not only how you manage your spaces but also how your teams thrive within them.