Top 7 ServiceNow Managed Service Providers (Updated 2025)

In This Article

7 Best ServiceNow Managed Service Providers
Conclusion

7 Best ServiceNow Managed Service Providers
Conclusion

As digital solutions become central to business operations, choosing the right ServiceNow partner is key to long-term success. With over 6,200 customers globally and trusted by 80% of Fortune 500 companies, ServiceNow has become a cornerstone in helping enterprises enhance their IT infrastructure.

Many organisations still face challenges with manual processes, system inefficiencies, and the need for robust automation. ServiceNow managed service providers offer the expertise required to address these problems, effortlessly integrating and optimising workflows for maximum operational efficiency.

In this article, we spotlight the top ServiceNow managed service providers of 2025, recognized for their ability to drive transformation through tailored automation strategies, cost reduction, and process improvement.

7 Best ServiceNow Managed Service Providers

1. Sage IT

Sage IT, a recognized ServiceNow® partner with over 20 years of enterprise IT expertise, delivers outcome-driven ServiceNow Managed services tailored for large enterprises and fast-growing businesses.

With a proven track record serving 30+ Fortune 1000 clients and 1,000+ trained professionals, Sage IT offers both strategic advisory and hands-on delivery for platform modernization, automation, and digital service optimization.

Their ServiceNow solutions focus on personalized workflows, industry-specific use cases, and intelligent automation, helping clients streamline operations, elevate service experiences, and reduce security and compliance risks.

Services

ServiceNow® Consulting: Offers expert guidance to align ServiceNow strategies with business objectives, improving operational efficiency.
Implementation: Comprehensive ServiceNow deployments customized to your business needs, covering platform configuration, workflow enablement, and module rollout.
Custom Solutions: Design and delivery of personalized workflows, portals, and dashboards to meet industry-specific use cases and enterprise goals.
Continuous Support: Ongoing monitoring, performance tuning, upgrades, and end-user support to ensure optimal ServiceNow performance post-deployment.
ServiceNow Automation: Automation of routine workflows and processes across IT, HR, and customer service domains to improve speed, accuracy, and cost efficiency.
ServiceNow Integration: End-to-end integration of ServiceNow with third-party systems, enterprise applications, and data pipelines to create connected service ecosystems.

2. iTSM Group

iTSM Group helps small and medium businesses get the most out of ServiceNow® through flexible, expert-led managed services. Their “ServiceNow® as a Service” allows businesses to harness the platform’s functionalities without needing significant in-house technical resources or additional investments.

iTSM Group provides flexibility in contract terms, scalability, and scope of service, enabling organizations to focus on core business operations while managing and optimizing their ServiceNow environment.

As one of the most distinguished ServiceNow service providers in Europe, iTSM Group offers their expertise in platform configuration, development, and long-term support. Their experience ensures that clients can rely on efficient and reliable management of their ServiceNow instances, helping them achieve operational success.

Services

ServiceNow® as a Service: Provides platform deployment, process configuration, and ongoing support within a single contract, offering businesses flexibility and scalable solutions customized to their needs.
IT Service Management (ITSM): Facilitates smooth operation of internal IT services by providing employees with reliable access to essential IT resources, supporting business processes efficiently.
IT Business Management (ITBM): Oversees and manages investments, projects, and resources across the organization, making sure they align with business goals and offer clear insights into performance.
Customer Service Management (CSM): Improves customer service operations by organizing communication channels and integrating them into the broader company structure, leading to better response times and customer engagement.
App Integration and Platform Development: Specializes in connecting ServiceNow with existing systems and refining workflows to improve operational efficiency within the ServiceNow environment.

3. Aspire Systems

Aspire Systems, a Premier ServiceNow® Partner, delivers a comprehensive range of managed services that allow businesses to fully utilize the ServiceNow® platform. Aspire focuses on helping clients achieve maximum performance, productivity, and ROI by providing support across various aspects of the ServiceNow environment.

Aspire’s expertise keeps organizations ahead of trends while maintaining smooth operations and allowing businesses to focus on their goals.

Aspire’s global presence, with development centers in India, Poland, and the USA, offers flexibility in deployment models and access to a multi-skilled team. Their experienced resources and certified administrators provide measurable results and cost-conscious solutions for clients across various sectors.

Services

ServiceNow® Administration and Development: Expertise in managing, configuring, and improving the ServiceNow® platform to meet business-specific needs, keeping it current with the latest functionalities.
Automation: Identifying opportunities to reduce manual errors and increase productivity, with specialized capabilities in Automation Testing Framework and Active Directory automation.
Integration: Smooth integration of ServiceNow with external applications such as SAP, Workday, NetSuite, and others, ensuring operations continue without service interruptions.
License Optimization: Offering a license management dashboard that helps clients track and manage their licenses, reducing software licensing costs by up to 70%.
App Engine Competency: Recognized for building custom applications using ServiceNow’s App Engine, utilizing low-code/no-code solutions for faster and smarter app development.

4. ScienceSoft

ScienceSoft, a registered ServiceNow® Partner, delivers managed services designed to keep ServiceNow environments efficient, secure, and aligned with evolving business needs.

With over 14 years of experience and 24+ ServiceNow-certified professionals, they specialize in full-lifecycle ServiceNow management, spanning consulting, technical execution, and continuous platform support.

Their proprietary 4-level implementation model, ITIL-certified team, and SLA-driven service delivery ensure measurable improvements in platform reliability, user adoption, and business process optimization.

ScienceSoft enables enterprises to maintain, scale, and evolve their ServiceNow investments without overburdening internal IT teams.

Services

ServiceNow® Managed Services: Advisory, implementation, support, and continuous improvement of ServiceNow environments, tailored through a flexible scope model and backed by defined SLAs and KPIs.
User Help Desk (L1–L4): Full-tier support including user queries, technical issue resolution, code-level fixes, and ServiceNow platform-side coordination when required.
System Administration: User and access management, form field changes, workflow configuration, and quick, routine platform updates.
Solution Health Checks & Security Audits: Scheduled platform evaluations to proactively identify risks, optimize configurations, and ensure security compliance.
System Performance Monitoring: Ongoing analysis to detect performance bottlenecks and apply preemptive or immediate fixes to minimize downtime.
Development & Evolution: New feature development, ServiceNow product rollouts, custom app creation, platform integrations, and release migration services.
Solution Consulting & Training: Strategic advisory on maximizing platform ROI, process optimization, and training to support user adoption after major updates.

5. ADVANCE Solutions

ADVANCE, an Elite ServiceNow® Partner with over 15 years of experience, delivers comprehensive ServiceNow managed services to help businesses optimize their operations. ADVANCE focuses on managing the technical aspects of ServiceNow, allowing businesses to prioritize their core objectives without being burdened by platform management.

Backed by proven experience in key industries, ADVANCE ensures that clients in finance, healthcare, retail, and the public sector achieve measurable returns on their ServiceNow investment.

By offering end-to-end solutions, ADVANCE covers everything from consulting and process improvements to upgrades and platform management. Their managed services offer flexibility in resource allocation, enabling businesses to scale their ServiceNow support as needed while benefiting from expert guidance.

Services

Staff Augmentation: Provides dedicated or combined resources for platform and project delivery, ensuring businesses have the right support at the right time.
ServiceNow Advance Platform Services (SNAPS): Offers a bucket of hours for platform operations, including backlog management, operational support, and upgrades.
Platform Management: Manages the complete ServiceNow platform, covering support, enhancements, patching, and upgrades to maintain optimal performance.
ServiceNow as a Service: Delivers full-service management without the need for businesses to own and manage their own ServiceNow instance, reducing overhead and complexity.
Resource Scaling: Delivers adaptable resource models that scale with your needs and budget, backed by onshore and offshore support options.

6. Radixweb

Radixweb is a renowned provider of ServiceNow® Managed Services, helping businesses overcome bottlenecks in service management to drive operational efficiency. As an experienced partner in ServiceNow ITSM, ITOM, SecOps, and GRC, Radixweb delivers expert-managed services designed to meet the unique needs of enterprises.

With a strong focus on automating business processes, Radixweb aids organizations in improving productivity and reducing the errors associated with manual tasks, thus supporting better outcomes.

Radixweb’s support covers a wide range of IT service management solutions, backed by their extensive knowledge of ServiceNow®. Their experts offer end-to-end assistance, from integration with other systems to ongoing system administration and support.

Businesses benefit from Radixweb’s ability to handle complex ServiceNow environments, allowing internal teams to focus on growth and innovation without being burdened by day-to-day service management tasks.

Services

ServiceNow® ITSM: Facilitates advanced IT service management, supporting collaboration between internal and external stakeholders for improved IT operations.
Automation: Identifies areas within business processes that can be automated to increase productivity and reduce errors related to manual operations.
System Administration: Provides support for data quality management, workflow adjustments, and rapid implementation of changes in the ServiceNow environment.
App Integration: Connects ServiceNow with major platforms like SAP, Workday, and Active Directory, ensuring smooth data exchange and process alignment across systems.
System Performance Monitoring: Monitors and addresses performance issues proactively to maintain the ideal functioning of ServiceNow platforms.

7. YASH Technologies

YASH Technologies offers a comprehensive managed service model for the ServiceNow platform, designed to offload day-to-day management tasks for enterprises. This service helps businesses avoid the need for costly in-house teams while maintaining the flexibility and scalability required to meet business goals.

YASH allows enterprises to focus on core operations while managing platform maintenance, scaling, and development, providing reliable support for ServiceNow instances globally.

With over 10 years of experience as a ServiceNow Premier Partner, YASH brings a wealth of expertise through a dedicated team of 100+ certified professionals.

They support businesses by improving platform performance, strengthening security compliance, and facilitating digital transformation.

YASH’s SLA-driven approach guarantees efficient response times and dependable support through global Centers of Excellence (CoEs).

Services

ServiceNow® Managed Service: Manages platform performance, application enhancements, and scalability support, allowing businesses to operate without disruptions or heavy in-house technical investments.
Platform Scaling and Flexibility: Provides businesses the ability to adjust ServiceNow licenses as needed, reducing upfront costs and maintenance fees while adapting to changing demands.
Process Review and Optimization: Assesses business processes, identifies bottlenecks, and implements automation to improve efficiency, helping businesses focus on strategic objectives.
Service Portals and Catalogs: Offers advanced self-service portals and catalogs, improving user experience and reducing manual intervention through automation.
Security and Compliance: Strengthens security posture and ensures adherence to industry standards to protect business data and operations properly.

Conclusion

Maximizing your organization’s IT potential requires more than just addressing immediate challenges. The leading ServiceNow managed service providers featured here offer deep expertise to transform IT operations, streamlining processes, strengthening security, and enabling seamless system integration..

A true partner goes beyond service delivery to support your growth as a long-term, strategic advisor. These strategic partnerships enable you to optimize your IT strategy, drive innovation, and stay ahead of the competition. Now is the perfect time to take your IT operations to the next level with a ServiceNow partner that delivers real, tailored results.

Haven’t mapped it out yet? We’ll work with your stakeholders to build a ServiceNow implementation based on your business needs