Despite this growth, the market is still nascent, has not peaked yet and consumerization of RPA is still a long way to go. If RPA can be seen in the same light as how Cloud has evolved since its inception by Eric Schmidt in 2006 – it took almost 10 years for Cloud to be adopted by the street and now it is the heart of every software product and business model. Just as Cloud evolution, RPA evolution for true digital value addition also needs many industry & consumer forces to be aligned and also, the body of knowledge on RPA has to grow.
While the interest in exploring RPA has grown, the principles of starting RPA journey is still uncharted to many. Here are some of the principles to embark on the RPA Journey.
- RPA is for business enablement, hence understanding the need of business and drivers for adopting RPA is key for a successful journey
- Automation is not to reduce head count; it is for enabling operational efficiencies
- ROI for RPA is not always with dollar savings but with many intangible benefits
- RPA is not a traditional enterprise package like ERP or CRM, rather it’s a tool set to further automate ERP and processes executed across an enterprise
- RPA is the steppingstone to achieve AI enabled enterprise
- There may be a need of more than one RPA platforms for tackling automation and in some cases, it can be an interim solution