In conversation with Todd R. Weiss and David Lemaire: Sharing Our Boomi Success Story

Other Boomi customers shared similar success stories at the conference.
David Lemaire, the vice president of IT with popular T-shirt and clothing retailer Life is Good, told ChannelE2E that the Boomi platform was already being used inside his company when he arrived five years ago.

As Life is Good was growing, the Boomi implementation needed to be revamped to catch up with that growth, said Lemaire. “So, as we were modernizing the infrastructure, moving things from our data center to a cloud, we re-implemented Boomi with the help of Boomi’s support [team].”

Coincidentally, Life is Good brought in an integrator and MSP, Sage IT, 18 months ago to help on a related project as the company moved from Salesforce to Shopify Plus for its online business platform. Sage IT was so helpful to the company’s small six-person IT team in supporting the $170 million business through the Shopify transition that Life is Good also secured a software maintenance agreement from Sage IT with its growing Boomi implementation, he said.

“So, when something breaks, we call them,” he said. “If we need minor tweaks, we call them. They are helping us implement observability within Boomi, seeing workflow traces in our observability tool.”

Hema Attibele Lakshmin, solution sales director for Sage IT, told ChannelE2E that the Boomi platform is helping many customers like Life is Good because it brings flexibility and order to their businesses using a growing number of AI capabilities that can enhance their operations.

And with its latest feature additions and broader AI tools such as more AI agents, Boomi is now much more than just an integration platform for customers, she said.

“You can enhance your usage of the Boomi platform and help achieve different outcomes, which you did not see before because you were only looking at it as an integration platform,” she added. Sage IT has even developed its own AI agents to work with applications being used by their customers to make it easier for Boomi to connect those critical business applications. The Sage IT AI agents are available through the Boomi agent ecosystem.

“Why did we build them?” she asked. “Because we saw our customers using [these applications], and we have seen their processes, and we said, ‘Hey, we are building an AI agent that will enable your integrations to be faster to achieve them.’”