1. Order Initiation:
Customer submits an order for a new home internet service through the company’s website or application.
2. Address Data Extraction:
RPA bot extracts the address information provided by the customer during the ordering process.
3. Address Format Standardization:
The bot ensures that the address follows a standardized format by correcting any formatting errors or inconsistencies.
4. Address Qualification:
RPA bot interfaces with external address validation APIs or databases to verify the accuracy and legitimacy of the provided address.
The address is cross-referenced against a trusted source to confirm its existence and correctness.
5. Geocoding:
If necessary, the bot performs geocoding to convert the validated address into geographical coordinates (latitude and longitude).
6. Distance Calculation:
If required, the bot calculates the distance between the provided address and the nearest retail store or distribution center.
7. Qualification Decision:
Based on the qualification results, the bot determines whether the address is valid and suitable for delivery.
8. Customer Notification:
The bot generates an automated notification to the customer:
If the address is qualified, confirming the order and providing estimated service delivery details.
If the address is not qualified, informing the customer of the issue and requesting correction.
9. Manual Review (if needed):
If the RPA bot encounters an address that’s borderline or potentially qualified, it routes the case to a human reviewer for manual assessment.
10. Address Correction (if needed):
If the address is found to be not qualified, the bot can offer suggestions for address correction based on the validation feedback.
11. Order Confirmation:
Once the address is confirmed as qualified, the bot updates the order status to “Confirmed” and continues with the order processing.
12. Reporting and Analytics:
The RPA system generates reports on the success rates of address qualification, types of address errors encountered, and customer satisfaction metrics.
It’s important to customize these steps based on the specific needs and systems of the internet provider company. The goal is to streamline the address qualification process and ensure accurate and timely completion of orders to customers.
To know more about the different ways in which Sage IT can help you in your automation journey, visit: https://sageitinc.com/automation-next/2/
